This paper deals with the appreciation of housing services which are delivered by housing managers or housing associations. Housing associations deliver services to their tenants in all the diverse phases in the process of renting. The quality of these services is especially determined by aspects such as accessibility, customer orientation and interaction. The paper is based on a survey research in Eindhoven and Geldrop held on 13.000 households that are tenants of six different housing associations that manage a total of 35.650 houses. Firstly, the paper will focus on the way the appreciation of services by tenants differs for the six different housing associations. Then the different appreciation of the diverse aspects of services will be explained. Our research also shows that different types of households appreciate the aspects of service completely different. Aspects such as skewdness and 'the tendency of moving house' too influence the appreciation of services. Last but hot least, the relation between the appreciation of the housing situation and the appreciation of services will be discussed. In other words: In what way does the appreciation of services depend on the appreciation of the housing situation of tenants? Insight in these relations is very important to enable housing associations to improve on the services delivered. Which aspects need to be improved in the package of services? Is it useful to differentiate services by target-groups? Is it useful to improve services if tenants have a poor housing situation? These are questions that will be answered in the latter part of the paper.