Evaluation is particularly important when users have high expectations about the quality, accessibility, functionality and aesthetics of the designed environment. A multi-method approach including: behavioural mapping, structured interviews and self-completion questionnaires provided information about use of a museum glass gallery. The research supported the findings of Melton (1935) and Klein (1993) in that the majority of visitors traversed the gallery in a counter-clockwise direction despite a clockwise chronological organisation to the gallery. Other important factors included: time spent in the gallery and the level of aesthetic appreciation. The design implications of this research are related to maximisation of visitor satisfaction and knowledge gain in a gallery environment.