This paper will share the experience from Malaysia on the education of university students who will become professionals responsible in implementing the country's legislation relating to the safety, accessibility and usability of the built environment, principles that are essential for the creation of a barrierfree or non-handicapping environment. It will further discuss issues on how to create awareness and understanding of the needs of the disabled and elderly users, and how this aspect of 'creating empathy' is incorporated in the course program. It is important to be aware of the problems encountered by everyone concerned, the implementers of the legislation such as the local authorities, the related professions, the developers, and especially the disabled and elderly persons in a country such as Malaysia, which is perceived as a rapidly growing developing nation.