Engaging users in a feedback framework that is essentially using participants as an extension of “building sensors” may undermine their potential contribution to the feedback process. Indeed, the human inability to act as reliable “sensors” and discriminate between environmental factors and other workplace issues is well documented. The study described will use two contrasting approaches to user feedback. The first of these will apply questionnaires and open interviews to establish degrees of satisfaction, based on the “reporting” model. The second approach will involve the use of empathetic design techniques to acquire feedback from users as “innovators.” The study will involve a student population in an educational facility. Given the diversity of cultural backgrounds, the effects of ethnicity will also be considered. Recommendations about how the results can be considered in the International Building Performance Evaluation Toolkit (IBPE) will also be given.