The 21st Century workplace is an experimental alternative workplace concept designed to improve work performance. This workplace uses flexible work settings as a means of supporting the changing work activities and improving resource performance, human and physical. The project was created with the direct involvement of the operational staff in the facilitation of the briefing and design process. This was followed by an evaluation through : staff satisfaction surveys, based and pre and post-occupation ; focus groups ; utilization surveys; and space measures. The evaluation suggests that the project achieved the objectives set.