A sensitively designed approach to the upgrading of an informal residential area incorporating appropriate community involvement procedures is described. Each particular procedure has evolved as a result of the specific requirements perceived at the interface created by members of the project team comprising representatives of both the resident coemiunity and the research staff of the National Building Research Institute (NERO. A key factor in the project was the perceived relationship between the needs, preferences and priorities of the residents concerned and their socio-economic end physical Environment. By successfully tapping this resource a satisfactory solution was made possible.