The experience of New Zealand Ministery of Works and Development architects with post-occupancy evaluation techniques has suggested that the keys to ensuring utilization of research in design are processes of participation and social negotiation. They are developing a range of consultancy techniques and an organizational structure for their practice which recognise these processes. Consultants working with the Ministery's architects have been reviewing public building delivery in New Zealand, and the review has focused on the problems of informing design from research. Research, and the assembly of social and technical knowledge do not easily form an intrinsic part of the creative processes of design, where designers draw largely on direct personal experience in preference to documented information. The Ministery has extensive technical resources and well developed postoccupancy evaluation methods which incorporate behavioural information into the technical knowledge base. But the technical resources are underutilized, and the reports from post-occupancy evaluations are not widely applied to new design projects. Architects participating in evaluations are however enthusiastic about the enriching learning experience they provide, not only from the buildings evaluated, but from how other participants in the evaluations respond to buildings. The review has recommended changes to working methods to gain the benefits evident in the participatory post-occupancy evaluation process. Instead of further refinement of documented data and design guides, emphasis is being placed on other interest groups to share their experiences, thereby providing a common basis for agreeing upon building performance rather than establishing normative or prescriptive criteria. Participatory post-occupancy evaluation methods are being extended and adapted as techniques for programming and designing new buildings and for their management through construction stages. The review has also shown that succesful transfer of research information into design requires a supportive organizational structure. Among the organizational changes made to provide this support has been the establishment of a Practice Support Group. The Practice Support Group provides a network of experts and an accompanying design information service. It enables designers to participate directly in bringing research knowledge to design. It enables them to share their experiences and to negotiate their priorities for research.