Despite the strengh of intrinsic motivation to predict pro-environmental behavior, there are other motivational factors involved on the explanation of prosocial citizenship behaviors. For this reason, in this paper we are interested to analize the role of satisfaction with the quality of service on individual and collective recyclying behavior. This study have been performed in order to ascertain the external motivation that leads communities to adopt certain environmental behaviour. A long sample of citizens from 55 towns answered a questionnaire. Participants were asked about their routine recycling behaviours, specifically, the extent to which they sorted their rubbish into different materials (paper, glass and packaging). Based on the answers, an environmental performance index was generated with high internal consistency, the Self- Reported Recycling Behaviors. Although, an Observed Collective Recycling Behavior measure was created from the mean of kilograms of paper (Mean= 7.61; Sd=2.76) and glass (Mean= 6.45; Sd=2.24) that each citizenship deposited across the different towns evaluated. The correlation between these two observed measures was high. The questionnaire evaluated the general level of Satisfaction with Recyclying Service, the Satisfaction with Prize and eigh items about the Satisfaction with Quality of Service. A varimax rotation factorial analyses performed with these eight items about quality of service showed two factors. First factor is associated to quality of attention to citizenship (e.g., satisfaction with time of answer; four items) and second factor is about quality of infrastructures (e.g. satisfaction with modern equipments-containers; four items), both factors showed a high reliability index. These two quality of service index were related with the general satisfaction and with both measures of pro-environmental behavior, individual self-reported and observed collective recyclying behavior. A lineal regresion analysis showed that general satisfaction followed of perception of quality of attention to citizenship are the main predictors of observed collective pro-environmental behavior. These results are discussed in relationship with other pro-environmental behaviors. The findings of this study can be associated with the proposal of those communities who maintain a higher level of satisfaction with service and quality of citizenship attention service go on to carry out a greater number of environmentally responsible actions.