Access to communities and activities is of vital importance to all members of a community— including those with disabilities. Since increasing numbers of people with disabilities of all types requires the need for accessing the goods and services available, community settings such as shopping malls must accommodate this increasingly diverse population. It is critical that shopping malls must be designed to be as inclusive and universally accessible as possible, addressing the requirements of a wide range of physical, sensory, and cognitive abilities and needs. Therefore this research addresses the influence of way-finding design on shopping experience in a shopping mall. A better understanding of how wayfinding design influences emotions and behavior may improve the knowledge on the role of inclusive design in shopping malls. In this research the consumer behavioral setting is to be examined in two main parts: the features belong to user and the features belong to space. These variables and their influence on each other will be tested on an comparative study of two shopping malls in Kayseri, Turkey. Both qualitative and quantitative research methods will be utilised in this study. The qualitative research data will consist of interviews with consumers at both shopping malls to understand the behavioral settings in the mall. The quantitative research data will be gathered by questionnaires. This study based on users’ behavior in two shopping malls, and is aimed to establish that the way-finding design principles has an effective role on behavioral settings and shopping experience of its users in shopping malls. It is important to cultivate an ability to recognize, listen, and respond to how people feel about their environment and their experiences within the built environment. Understanding the experiences, space use, and needs of users may contribute to the planning and design of spaces that function effectively, accommodate the wider user needs, reduce the time and stress in accessing those environments.